Privacy Policy

Privacy Policy

360 Pharmacy & DME ("360 Pharmacy," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with our pharmacy, website, and communication systems.

1. Information We Collect

When you voluntarily provide your information, we may collect:

• Name
• Phone number
• Email address
• Mailing address
• Date of birth
• Insurance information
• Communication preferences
• Prescription and service-related information
• Durable medical equipment order information
• Message interaction details, including opt-in and opt-out activity
• Technical information such as IP address, browser type, and device information

Payment card information is processed securely by authorized payment processors and is not stored in our communication systems.

2. How We Use Your Information

We use your information for legitimate pharmacy and healthcare purposes, including:

• Processing prescriptions and refill requests
• Managing prescription transfers
• Coordinating medication therapy and patient care
• Managing durable medical equipment orders
• Verifying insurance eligibility and benefits
• Scheduling appointments or consultations
• Sending prescription reminders and notifications
• Responding to inquiries and customer support requests
• Improving our services and patient experience
• Meeting legal and regulatory obligations

We do not sell, rent, or lease personal information to third parties.

3. Consent to Receive Communications

By providing your contact information or completing our patient registration forms, you consent to receive communications from 360 Pharmacy & DME by email, phone, or SMS for healthcare and service-related purposes

Consent is voluntary and may be withdrawn at any time.

4. Opt-Out and Communication Preferences

You may stop receiving communications at any time:

• SMS: Reply STOP to any text message.
• Email: Use the unsubscribe link or contact us directly.

Please note that healthcare-related communications required for patient care, prescriptions, or legal compliance may continue when necessary.

5. HIPAA Compliance

360 Pharmacy & DME complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable healthcare privacy regulations.

We access, store, transmit, and protect Protected Health Information (PHI) according to federal and state requirements.

6. Third-Party Service Providers

We may use secure, HIPAA-compliant vendors and technology providers to run our services and communications, including:

• Pharmacy management software providers
• Electronic prescribing platforms
• Payment processors
• Secure messaging platforms
• Website hosting and form providers

These providers are contractually required to safeguard your information and may use it only to deliver services on our behalf.

7. Data Protection and Security

We use administrative, physical, and technical safeguards to protect your information, including:

• Secure servers and encrypted communications
• Access controls and user authentication
• Employee confidentiality agreements
• Ongoing security monitoring and compliance practices

While we implement industry-standard protections, no digital system can guarantee absolute security.

8. Data Retention

We retain patient records and information for as long as required by HIPAA, pharmacy regulations, insurance requirements, and applicable federal and state laws.

9. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Withdraw consent for communications
• Request information regarding how your data is used
• Request deletion of information where legally permitted

To exercise these rights, please contact us using the information below.

10. Children's Privacy

Our services are intended for patients and authorized caregivers. We do not knowingly collect information directly from children under the age of 13 without the consent of a parent or legal guardian.

11. Contact Information

360 Pharmacy & DME
3677 Central Ave B, Fort Myers. Florida 33901
mymeds@360pharmacydme.com
(239) 247 5702
360pharmacydme.com

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations, technology, or our business practices. The latest version will always be available on our website with the updated effective date.

Summary

360 Pharmacy & DME uses secure, HIPAA-compliant systems to protect patient information and communicates only for legitimate healthcare and pharmacy-related purposes. We do not sell your personal information, and you may update your communication preferences at any time.