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Communication
Terms & Conditions

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Communication Terms & Conditions

These Communication Terms & Conditions ("Terms") explain how 360 Pharmacy & DME ("360 Pharmacy," "we," "our," or "us") communicates with patients, caregivers, and customers by email and SMS (text message). By giving us your contact information and opting in, you consent to receive messages from 360 Pharmacy & DME under these Terms and our Privacy Policy.

1. SMS Consent Communication:

The information (Phone Numbers for SMS) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from 360 Pharmacy & DME, you may receive messages related to customer care

  • Prescription refill reminders
  • Order updates and ready-for-pickup notifications
  • Appointment reminders
  • Billing inquiries

Example: "Hello, this is a friendly reminder of your upcoming appointment with 360 Pharmacy & DME on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from 360 Pharmacy at any time."

3. Message Frequency:

Message frequency may vary depending on the type of communication. For example: "Message frequency may vary. You may receive up to 8 SMS messages per month regarding your prescriptions, appointments, or account status."

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt in to receive SMS messages from 360 Pharmacy & DME in the following ways:

  • By providing your contact information during registration or patient intake

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://360pharmacydme.com/contact/.

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary.

Additional Email Communications

360 Pharmacy & DME may also send email communications for legitimate healthcare and business purposes, including prescription transfer updates, medication synchronization reminders, durable medical equipment order updates, pharmacy service announcements, operational updates, customer satisfaction surveys, feedback requests, and responses to patient inquiries and support requests.

To unsubscribe from email communications, click the Unsubscribe link in our emails, or contact our team directly to ask to be removed.

Please note that certain healthcare-related communications, including prescription status updates or legally required notifications, may continue when necessary for patient care or regulatory compliance.

Privacy and Data Handling

  • We manage personal information according to our Privacy Policy.
  • We do not sell or share your contact information with third parties for marketing purposes.
  • We use communications solely for legitimate healthcare, pharmacy, and business purposes.
  • We handle Protected Health Information (PHI) in compliance with HIPAA and applicable privacy laws.

Supported Carriers

Our SMS service is supported by most major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, and others. Carriers are not responsible for delayed or undelivered messages.

Updates to These Terms

360 Pharmacy & DME may update these Terms from time to time to reflect changes in regulations, technology, or operations. We will post updated versions on our website with the revised effective date.

Continued use of our services after an update means you accept the revised Terms.

Contact Information

3677 Central Ave. Suite C, Fort Myers. Florida 33901
mymeds@360pharmacydme.com
(239) 247 5702
360pharmacydme.com

Summary

By opting in, you agree to receive limited, purpose-driven email and SMS communications from 360 Pharmacy & DME about prescriptions, medical equipment, healthcare services, and pharmacy operations. You can withdraw your consent at any time using the methods above.